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(Pictured Above: High Output Software CEO Josh Headlee Receiving award)
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High Output Software in collaboration with Crow Wing Power designed an automated meter-reading and Web-based customer energy
information portal that improves service to customers and affords them greater control over
their electricity bills.
The portal translates complex consumption, load, weather and billing
data into an intuitive graphical format that is available to the member service agent and the
customer via the Internet. Phone inquiries can be resolved completely the first time, without
additional trips to the local office since both the customer and member service agent can
view the same information together.
The portal also contains powerful Online Energy Audit
technology, which enables the customer to calculate the savings potential of different
consumption, structure and rate choices.
To ensure accuracy, the tool incorporates 16 homespecific
variables in addition to usage and weather data and the entire process is guided by
the Member Service Agent. Customers may also e-mail the co-op with the specific details of
their usage patterns to simplify the call process. When co-ops use the power of technology to
enhance member communications, everyone wins.
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